4 posts
A prompt can ask a model to book a hotel. A prompt cannot grant the legal or technical authority to spend a client's money, read another customer's trip file, or export passport records. Those decisions belong to authenticated identities, resource policies, delegated permissions, and application-...
Agent has become one of the most overloaded terms in AI. Product teams use it to describe everything from a chat interface with retrieval to a long-running process that can plan, call tools, and take actions on its own. That vocabulary drift creates a practical problem: teams start arguing about ...
Customer support is a useful capstone because one message can require issue decomposition, private records, policy evidence, tools, state, authorization, and human handoff at the same time.
A language model can write “submit an offer,” but those words do not submit anything. A real action happens only when an application accepts a model-produced proposal, checks policy and authority, calls a tool, and records the result.
