4 posts
A travel-planning copilot for a mid-size agency is asked a straightforward question: "Did this hotel fail an accessibility review before for wheelchair users?"
Large language models are useful because they can synthesize, explain, and transform information in fluent language. They are unreliable when we ask them to know something current, something private, or something that needs verifiable support. A model may have seen similar material during trainin...
Customer support is a useful capstone example because one message can require retrieval, tool use, memory, routing, and approval boundaries at the same time.
Large language models produce fluent, confident text. That confidence is the problem. A model can sound authoritative about a property listing that no longer exists, a tax rate that changed last quarter, or a school rating from three years ago. It has no mechanism to check. It was not designed to...